BlurPoint Support

BlurPoint blurs, pixelates or covers faces, text and anything else you should not share. Everything runs on your device. This page covers the questions we get most often; if yours is not here, email blurpoint@koud.fi.

Quick start

  1. Open BlurPoint and tap a photo in the library on the home screen, or tap Camera to take one or Paste to open a copied screenshot (with a keyboard, Command-V works too). On iPad you can also drop a photo onto the home screen. You can also share a photo or screenshot to BlurPoint from any app (see “Redact from the share sheet”).
  2. Tap Draw at the bottom and pick Circle, Rectangle or Freeform. Draw on the photo where you want the effect.
  3. Choose a style for the selected mask from the row of previews, Blur, Pixelate, Block and more, and adjust its intensity.
  4. Tap Export, then Save to Photos, or use the buttons at the top right to copy the file or send it to another app.

Each drawn shape becomes a mask. Tap Masks at the bottom to list them; on iPad the list is in a column beside the photo. Tap a shape on the photo or a mask in the list to see its settings, and drag its handles to move or resize it.

Free and Pro

What is free? Circle, rectangle and freeform regions with no limit on how many you draw, the Gaussian blur and Pixelate effects, cropping and rotating the photo, soft edges on every region, background blur with either of those effects, adjustable intensity, undo and redo, and unlimited full-resolution exports with no watermark. Nothing in Free is ever limited.

What does Pro add? Automatic detection of faces, text, QR codes and barcodes, and people; Block, which covers an area completely, and seven more styles (Box, Motion and Zoom Blur; Crystallize, Hex Pixelation and Pointillize; Noise Pattern); background blur with any style; the Brush, Linear Gradient and Radial Gradient tools; and Reveal, which keeps part of a redacted area sharp.

How much is Pro? Pro is a subscription: $4.99 per month or $29.99 per year, shown in your local currency in the App Store. The annual plan starts with a 7-day free trial. Both plans unlock the same features.

Detection

How does detection work? Tap Detect in the editor to look for faces, text and codes at once, or touch and hold it to choose Detect Faces, Detect Text or Detect Codes. BlurPoint analyses the photo on your device with Apple’s Vision framework and shows each face, text block and code it finds as a suggestion. The list is titled Detected and numbers each one, Face 1, Face 2, Text 1, Code 1, with the same name beside it on the photo; tap a row to see which it is. Every row starts checked: uncheck any you want to leave, then tap Cover. Each covered suggestion becomes a mask of its own with that name, which you can restyle and edit like any other. Nothing is uploaded; detection works in Airplane Mode.

Why cover QR codes and barcodes? Boarding passes, event tickets, parcel labels and Wi-Fi codes hold names, booking references and passwords, and covering the printed name does nothing while the code still scans. Detect Codes finds them, turned with the code when it was photographed at an angle, and covers the empty margin around each one as well. The safest style for a code is Block.

Can I keep one person sharp and hide everyone else? Yes, with Pro. Touch and hold Detect, choose Detect People, then tap Keep Sharp on the person to keep: everyone else gets a mask of their own, which you can restyle or remove like any other. BlurPoint separates up to four people; in a larger group, use Detect Faces as well.

Can I tune detection? Yes. In Settings > Detection (also reachable from the editor) you can turn each detection type on or off, set its sensitivity, and choose whether adjacent text is merged into one region. Higher sensitivity finds more items but may include false positives.

It missed a face or text. Faces and text start at 70% sensitivity. To find more, raise the sensitivity for that type in Detection Settings and run detection again, or draw the region by hand. When detection finds nothing at all, the alert says so and its Detection Settings button takes you there; tap Done and the same detection runs again. Detection looks at a large photo in overlapping sections as well as whole, so it finds smaller faces in group and crowd photos. Where it cannot see a face, such as someone in profile, turned away or looking down, Detect Faces also suggests their head, placed from the position of their eyes, ears and shoulders and listed as a face like the rest. People only a few dozen pixels tall, blurry, or mostly hidden behind others can still be missed. Check the background of a crowd photo before sharing it. Detection requires Pro; drawing by hand is always free.

What is Background Blur? In the editor, open Detect, then Background Blur, and choose Blur Background (or Blur Subject for the opposite). BlurPoint finds the main subject of the photo and blurs everything around it. It is free and always starts as a Gaussian blur; select the Background mask to change its style, with the same Pro rules as any other mask. It works best on photos with a clear subject, such as a person or pet in the foreground.

Cropping and rotating

How do I crop or rotate a photo? Tap Crop at the bottom of the editor. Drag the frame’s corners or edges to choose what to keep, or tap Aspect Ratio and pick a ratio such as Square or 16:9. Rotate Left turns the photo a quarter turn and Flip mirrors it. Tap Done (a checkmark on iOS 26) to apply, or Cancel to leave the photo as it was. Crop and rotate are free, like drawing a region.

What happens to the part I crop out? It is gone: the exported photo holds none of the pixels outside the crop. A mask that ends up entirely outside the crop stays in the mask list, marked “Outside Crop”, in case you widen the crop again before exporting; masks that are still partly inside the crop keep working as before.

Editing masks

How do I change a region after drawing it? Tap it to select it. Drag inside to move it, drag the handles to resize it, and change the effect or intensity for the selected mask. Every change can be undone.

How do I lock a mask? Tap Masks, then the lock button beside the mask, or press and hold the mask in the list and choose Lock. A locked mask cannot be moved, resized, edited or deleted until you unlock it the same way. Lock masks you are happy with so later strokes cannot disturb them.

Can one mask hold several shapes? No. Every shape you draw, every gradient and every accepted detection is a mask of its own, so each can take its own style. Brush strokes are the exception: strokes painted one after another join one mask until you pick another tool or select a different mask.

What do Brush, the gradients and Reveal do? (Pro) The Brush paints a mask freehand with adjustable size, hardness and flow. Linear Gradient fades the effect across the photo from one edge; Radial Gradient fades it outward from a point. Reveal, in the Draw menu or as a switch in any mask’s settings, does the opposite of a mask: it puts the original photo back over the masks drawn before it. A common combination is blurring the whole background, then drawing Reveal over your own face.

Can I hide a mask temporarily? Yes. Select it and tap the eye at the top of its settings, or tap the eye icon in the mask list. Hidden masks are not applied to the preview or the export.

Can I start over? The trash button at the top of the mask list removes every mask. Undo brings them back.

Exporting

Which formats can I export? HEIC, JPEG or PNG. HEIC and JPEG have a quality slider; PNG is lossless. When the photo has high dynamic range, as many iPhone photos do, a HEIC export keeps its bright highlights as 10-bit HDR; turn off Keep HDR for a standard image, since apps without HDR support may show an HDR file flatter. The export is always at the full resolution of the photo you opened. Photos larger than 50 megapixels are reduced on import, and the app tells you when that happens.

What happens to location and other metadata? By default BlurPoint removes all of it: camera, date, location and every other EXIF, GPS, TIFF and IPTC block. Blurring a face and then leaving the GPS position in the file defeats the point. If you do want to keep the original metadata, turn off Remove location and metadata in the export sheet. The choice is remembered.

Where do exported photos go? Save to Photos puts the result in a “BlurPoint” album in your photo library. The share button at the top right of the Export screen opens the iOS share sheet so you can send the file to any app without saving it first. The copy button beside it puts the file on the clipboard, so you can paste a redacted screenshot straight into a chat without it landing in your photo library; the copy stays on this device and does not reach your other devices through Universal Clipboard.

Is blur secure enough for sensitive content? Blur and pixelate can sometimes be partly reversed. For anything sensitive, use the Block style, which covers the area completely with a solid fill. The first time you export a mask with any other style, the Export screen says how many masks can be partly reversed and offers Use Block to switch them all at once (Pro).

Redact from the share sheet

How do I send a photo to BlurPoint from another app? Tap Share on a photo or screenshot, then tap BlurPoint in the row of apps. The first time, it may be hidden: scroll the app row to the end, tap More, then Edit, and enable BlurPoint (you can also add it to Favorites so it stays in view). The share sheet shows the photo under Ready in BlurPoint. Tap Done, then open BlurPoint: the photo opens in the editor at full resolution, with every tool and the export sheet, as if you had picked it on the home screen.

Why doesn’t BlurPoint open by itself? iOS does not let the share sheet open an app, and a share sheet has too little memory to edit a full-size photo. So BlurPoint’s share sheet keeps the photo for the app, and the app opens it the next time you switch to it.

What if I’m already editing a photo? If the photo you are editing has masks, BlurPoint first asks Open the Shared Photo?. Open replaces your current edits. Not Now keeps editing, and the shared photo waits on the home screen as Shared photo waiting until you tap it. If the photo you had open has no masks, the shared photo simply takes its place.

Where does a shared photo wait, and for how long? On your device, in storage only BlurPoint and its share sheet can use, until BlurPoint opens it and for at most 24 hours. Sharing another photo replaces it. It is never uploaded and is not included in backups, and BlurPoint deletes it as soon as the editor has loaded it.

What about the photo’s location and other metadata? The share sheet keeps the file as it is. When you export, Remove location and metadata works as it does for any other photo, and is on by default.

Subscription

How do I restore Pro on a new device? Open Settings in BlurPoint and tap Restore Purchases. Pro is tied to the Apple Account that bought it, so make sure you are signed in with the same account.

How do I manage or cancel my subscription? In BlurPoint, open Settings and tap Manage Subscription, or go to iOS Settings > Apple Account > Subscriptions. Cancelling stops renewal; Pro stays active until the end of the current period. Cancel at least 24 hours before the period ends to avoid being charged for the next one.

How do I get a refund? Purchases are handled by Apple, so refunds are too. Go to reportaproblem.apple.com, sign in with your Apple Account and choose the BlurPoint Pro purchase. Apple decides refund requests and we cannot see or change the outcome.

I paid but Pro is not active. Tap Restore Purchases in Settings. If it still does not activate, check that the subscription is listed under iOS Settings > Apple Account > Subscriptions, then email us with the approximate purchase date. Do not send receipts or payment details.

Privacy

Do my photos get uploaded anywhere? No. BlurPoint makes no network requests. Photos are opened, edited and exported entirely on your device, and detection runs on the device too. You can use the app in Airplane Mode.

Does BlurPoint collect analytics or crash reports? No. There is no analytics or crash-reporting software in the app.

How do I delete my data? BlurPoint keeps no data about you. The only things it stores are your detection and export settings, and a photo you shared to BlurPoint until the app opens it, all on your device (the settings for detection and the shared photo in an App Group container shared with the share sheet); deleting the app removes them all. Photos you exported are in your photo library and under your control.

The full Privacy Policy has the details.

Troubleshooting

The app is slow or runs out of memory on a large photo. Close other apps and try again. Photos above 50 megapixels are reduced on import so the editor stays responsive.

Save to Photos fails. Check that BlurPoint is allowed to add to your photo library in iOS Settings > Privacy & Security > Photos, and that the device has free storage. Sharing to another app works without that permission.

A Pro tool shows a paywall even though I subscribed. Tap Restore Purchases in Settings, then try again.

Requirements

Contact

Email blurpoint@koud.fi. We aim to reply within two working days. Please include your iOS version, device model and a description of the problem, with a screenshot if it helps. Feature ideas are welcome at the same address.

BlurPoint is made by Koud Oy (Business ID 2929995-8), Finland.